Refund policy

MIYOREI Refund & Return Policy

Last updated: October 30, 2026

At MIYOREI, we want you to give our neck cream a fair try, and we stand behind it. Here’s exactly how our guarantee and refunds work.

60-Day Money-Back Guarantee (FIRST ORDER - Neck Cream)

Crepey skin takes about 8 weeks to judge, so our guarantee is built around a full 8-week trial.

How it works

  1. Use it as directed. Apply it morning and night, starting the day it arrives.
  2. Claim from week 8. Your claim window opens 56 days (8 weeks) after your delivery date. If you contact us earlier, we’ll ask you to keep going and get back in touch at week 8.
  3. Claim by day 75. Your claim window closes 75 days after your delivery date. Claims received after day 75 aren’t covered.
  4. Keep the jars. You don’t need to send anything back.

Example: if your order was delivered on March 1, you can claim from April 26 until May 15.

How we count: your delivery date is the date tracking shows your order as delivered. All days are calendar days. Your claim counts as received on the day your email reaches us.

Skin reaction? Stop using the cream and email us right away. If it’s your first neck cream order, you can claim your refund straight away instead of waiting for week 8.

What the Guarantee Covers

  • Neck cream only. The gua sha aren’t covered by the money-back guarantee.
  • Your first order only. The guarantee applies once per customer, to your first neck cream order. If you order in April and again in May, only the April order is covered.
  • Your whole first order, whether it’s 1, 2 or 3 jars.
  • What you paid. We refund the amount you paid for the neck cream in that order, after any discounts, plus any sales tax charged on it. Shipping is always free, so there’s nothing to deduct.
  • Website orders only. We can only refund orders placed on our website, not products bought from other sellers.

To verify a claim and prevent misuse, we may ask for photos, such as your day-one and week-8 photos.

Damaged, Wrong or Lost Orders (ALL Products)

  • Damaged or wrong item: email us within 14 days of delivery with your order number and a photo. We’ll send a free replacement or refund you. You don’t need to return it.
  • Late or lost order: orders ship from our overseas supplier and usually arrive in 7–15 business days. If yours hasn’t arrived 15 business days after it shipped, email us. If tracking shows it’s lost, we’ll send a replacement or refund you.

Cancelling an Order

  • Within 12 hours of ordering: email us and we’ll cancel your order and refund you in full, with no fee.
  • After 12 hours: your order is being prepared for shipping and can’t be cancelled. A first neck cream order is still covered by the money-back guarantee.

Holiday Orders

Orders ship from overseas and take 7–15 business days to arrive. We can’t guarantee delivery before Christmas for orders placed after December 1.

How to Request a Refund

Email miyorei.official@gmail.com with:

  • your order number
  • the email address you used to order
  • a short note about your experience, plus a photo if your item arrived damaged or wrong

We’ll reply within 2 business days.

When You’ll Get Your Money

  • Approved refunds go back to your original payment method within 5 business days.
  • Your bank may take another 5–10 business days to show it.
  • We can only refund to the payment method you used to place the order.

Contact

MIYOREI · miyorei.official@gmail.com